Your Company’s POS: An Employee’s Perspective2 min read
The point-of-sale system you choose for your company should not only meet the needs of your customers, but also your employees. The right POS system will help you process sales quickly and easily, as well as offer other tools to better serve your customers, such as more efficient inventory management and targeted marketing. The right POS system will also be one that your employees can learn quickly and that makes it easy for them to do their jobs.
Here are a few things you need to consider from your employees’ perspectives when choosing your POS system:
How Easy is Training?
Complex POS systems make it hard for new employees to learn how to use them. The longer training period costs you more money for payroll and can lead to lost sales. The complex system can also make new employees feel overwhelmed and diminish their morale.
An iPad POS is easy to use, and most employees can learn the system within a few hours. Because the POS system is on an iPad, many employees are likely already familiar with the interface, which means that they will also feel more comfortable and confident when going through the training.
How Does It Help Employees Do their Jobs?
A POS system needs to do more than process payments. It also needs to give employees the tools to do their jobs well and to better serve customers. Some features that will accomplish this goal may include easily generated coupon codes, fast processing, and the ability to quickly order new inventory. You can find all of these features and more in an iPad POS system.
How Easy Is It to Find Information?
If an employee has to fumble with a POS system to find the needed features or a product that a customer needs, it can make the employee feel flustered and embarrassed, as well as annoy the customer and cost your business a sale. It is important that any POS system you select make it easy for employees to quickly find information, such as accurate stock levels for inventory, the status of a special order, or a customer’s information from a previous order.
Your POS system is more than a tool for your business. Make sure you select the right POS system from your employees’ perspective to get the most benefit and to increase the efficiency and success of your workforce.
