POS, An Employee’s Perspective2 min read
There are few forms of workplace upgrades and revisions that can come close to rivaling the tremendous benefits to employees much as the implementation of a POS, or point of sale system will do. Especially when it comes to the realm of small businesses perfecting their mode of operation, streamlining productivity by measures that alleviate an undue volume of measures required is a step in the right direction. POS technology brings a level of progress, the likes of which small business retailers have not previously had available to them in the past. And the most successful small business retailers/employers all know that any improvement to the manner in which their sales are transacted translates into happier employees who add to the overall positive ambiance of the company’s image.
Happy customers that increase sales
The innovation of POS system technology requires very little training for the average employee. It can also save substantially on the time necessary to complete each purchase, as it removes the requirement for the employee to manually enter the details of each customer’s purchase. One of the pleasant aspects of switching to POS technology is that it eliminates the formation of long checkout lines that produce unhappy customers. Certainly in more than a few instances, customers, upon observing long checkout lines have opted rather to return their intended purchase back to the shelf, subsequently exiting the store without making any form of purchase. What this means to everyone is a lost sale, or a reduction in potential company revenue.
The info where you need it
When it comes to the many advantages of adding a point of sale system to the core of your business operation, your employees will be able to easily and confidently track sales, manage inventory, ensure the correct pricing and even determine who the regular customers are. This is especially beneficial when it comes to aspects of sales that may involve a salesperson making suggestions or understanding the general preferences and needs of any particular customer.
Streamlining for happier employees
Cloud-based apps bring a whole new level of capabilities to point of sale systems, and by employees being able to use POS systems that have been integrated with accounting software and other apps, many previously separated tasks are now manageable together. This is a highly effective way of eliminating one of the largest causes of a high employee turnover rate, resulting from prevalent employee dissatisfaction. With POS systems, the previous template for retail, requiring customers line up at a specific checkout point to make their purchases, is rendered obsolete.
Knowledge translates into sales
All sales professionals will agree that information is the key to successful selling, and especially in the case of rapidly changing inventory, having key information on all products can present a real drain on employees. Having a POS system means that the employees will have, right in their hands, full access to important product details, which will show them as more knowledgeable and professional to shoppers.
