POS and Training Staff: The Dos and Don’ts2 min read

The right point-of-sale system can really make a big impact on your business. The right POS can improve your customer service, streamline your data management, and help you grow sales and minimize loss.

It is important that you properly train your staff on using the POS so that you get the maximum benefits from it. Here are a few dos and don’ts to remember when you are training your staff on the system:

DO Choose an Intuitive System

The POS system offered on the iPad is very user-friendly and intuitive. Your staff likely already have experience using an iPhone or iPad or something similar, and they will be able to quickly learn how to use the POS system. The interface is set up so that users can find information quickly even if they are first-time users.

DO Provide Hands-On Experience

Many users learn best by doing. You need to provide plenty of hands-on experience for your staff so that they feel comfortable handling any customer service issue that arises. You don’t want them to have to fumble when the customer is counting on them.

DON’T Make Them Watch Videos or Read Handouts

Passively watching videos or reading handouts can be very boring. Staff won’t be engaged by that material, which will make it harder for them to focus on the system. Again, focus on hands-on experience instead using simulation exercises or by allowing them to play around with the system when the business is closed.

DON’T Overwhelm Them on the First Day

Many businesses make the mistake of giving their new staff a 10-minute training session on the POS and then making them responsible for customers. That’s a recipe for disaster. Give employees plenty of training so they are comfortable on the system and can handle any issue that arises. Otherwise, you will make a lot of customers very angry.
With the right training, your customers can take full advantage of the POS system to help grow your business.