Frequently Asked Questions (FAQ's)


What is Aptito's all-in-one digital solution?

Aptito is a next generation, cloud-based POS restaurant system presented on the iPad that brings the online consumer experience into the offline business world. Aptito provides state-of-the-art tools to increase sales, productivity and customer retention. 

Do I need to be connected to the internet to use Aptito?

No, our offline POS does not require a server or the internet. All info is stored on the iPad and then synched with the cloud. So, for example if your ISP is down, your services will not be interrupted. We guarantee 100% up time 24 hours a day, 7 days a week, 365 days a year.

What kind of support does Aptito offer its customers?

Since Aptito is cloud-based, the majority of issues can be resolved remotely by our multilingual technical support department, free of charge!. Friendly and knowledgeable operators are standing by ready to assist you, 24 hours a day, 7 days a week, 365 days a year! We provide onsite support on a non-profit basis, all we ask for is our expenses to be paid.  If you've signed up for Aptito through one of our authorized dealers, they can provide onsite support, also on a non-profit basis.

Is Aptito's menu and other systems difficult to set up?

No. You don't have to be a "Techie" or intimidated by what seems to be a very high-tech, complicated software to the naked eye. We made sure Aptito’s management control panel is easy to use as browsing the internet!  And remember, we'll be there for you 24/7/365 in case you have any problems along the way.

What protection does Aptito offer against hardware damage or theft?

Aptito provides secured enclosures for the iPad to help prevent theft and/or accidental damage caused by everyday use in fast-paced environments.

Do I need electrical outlets at each table in order to charge the iPad's?

No, Aptito has developed its very own high-capacity backup charger that can be hidden underneath each table. They'll keep your tablet charged for up to 5 days with only one overnight charge.

Is Aptito only available in the United States?

Aptito is proud to offer its software solution to clients all over the world.

I already own a POS system; can I use it with Aptito’s Digital Menus?

Yes. Although orders will not go directly to your POS system, it will communicate directly with your staff via any smartphone or iPod Touch, thanks to our Aptito Communicator App, which acts as a direct communicator between your guests and your staff.

Does Aptito have employee management tools like scheduling and payroll?

Yes, Aptito is proud to offer its clients the capability to create employee scheduling. Now you can conveniently email each of your employees their weekly work schedule with one click. Payroll implementation is coming shortly.

What kind of reports are available on Aptito?

Aptito offers a very comprehensive reporting system. You can retrieve just about any data about your business operations. We can also customize reports to suit your individual needs and welcome your feedback so we can continuously improve our software and service; so please don't be shy.

Does Aptito offer an inventory system? 

Yes, we have created one of the most comprehensive, yet easily self-managed inventory systems on the market today. The system only requires a one-time inventory input and the rest is automatically managed by our state-of-the-art inventory system.


Download Aptito iPad POS System Presentation