How the Aptito Communicator (Mobile POS App) Enhances the Customer Dining Experience3 min read
The iPad menu and the iPad POS system are only going to be as good as the functions and features that they provide, which can allow the staff at any entity to better manage customer orders, best appropriate staff functions and ease along the operations of the business. So how do you go about making an already intuitive iPad POS system more institutive? How do you ensure that customers are not waiting and twiddling their thumbs for their food? How do you guarantee that when a customer presses a “request server” button on their screen that the server is informed? And how do you reduce food order errors, increase food and drink expediting time and decrease wait times overall for the customer – and all while helping out your server and management staff simultaneously?
Sounds like a pretty big task to tackle, does it not? We took all of these factors into consideration when developing our iPad POS system. And the solution we arrived at was to created the Aptito Communicator – a mobile POS device that integrates server and staff function directly with the digital menu, making it a fully interactive communication and ordering device.
The Aptito Communicator: Now your digital menu is fully interactive and doubles as a direct connect to the server who is serving your table that day. When you are seated and handed your iPad menu, the server who is assigned to your table is pinged and notified. This alerts the server that a new guest has been seated at a table that’s been allocated to them for service, all pinged to their mobile device via the Aptito Communicator.
Table Service: Whenever a guest presses the “request server” button on the digital menu, it will use the Aptito Communicator to ping the server and notify them that table service has been requested (included with our complete iPad POS system). Similarly, if a guest requests their check and or places an order for food or drinks, the server is also immediately notified.
This Eliminates:
- Long wait times for table service
- Waiting for a check
- Waiting for drinks or food
This Enhances:
- Server to customer attention
- Speeds up the dining process
- Ensures that food error orders are minimized
- Enhances food and drink expediting
- Makes the digital menu experience fully interactive and customer orientated
Curious How the Aptito Communicator Could Function in Your Restaurant? Imagine being pinged as a server via your smartphone when customers require services, server attention, drinks, food or their bill? You simply review any food or drink orders and then press a button to send them over to the bar or the kitchen to be created. If an order cooking spec is questionable, you can ask the guest before sending the order down the pipeline, exponentially decreasing food order errors. With the mobile POS app by Aptito, you can better focus upon your customers and expeditiously tend to their needs, greatly heightening the overall dining experience at your entity.
See how our Aptito Communicator (mobile POS) app works for yourself.
